I have not been clear in specifying overall objectives.

I want to dramatically increase the reputation of our firm, to boost your remuneration, and to expand our offering(s).

This is the plan:

1. Satisfy the Client

• The client pays the bills.
• In order to satisfy our clients, we must first understand our clients.
• When we speak to our clients, then we can uncover problems which need to be fixed.
• The more problems we fix, the better our reputation, and our desirability will be. This will translate into more favourable remuneration to the firm, just as it translate into a more favourable proposition for our clients to hire Tek1 – given the benefits our client receives.

2. Work Hard

• When we work hard: we dot the “i’s” and cross the “t’s”, this affords us an opportunity to solve difficult problems through innovating.
• Your task  / job is to identify potential sources of innovation and either: (i) innovate yourself, or (ii) communicate this to your superiors so that it may be implemented.

3. Favourable Remuneration

• This is a firm that firmly rewards good work, through progression.
• This is a firm which seeks to educate and promote your as fast as possible.

1. By delivering outstanding quality work to clients, we will be able to attract premium clients, at better rates,
2. when we do so, we will be able to better remunerate our staff.

However I need cooperation from staff:

 

Marketing:

• Please post all your project(s) related blogs. On the Tek1 site. Use this platform to promote your name.
• Please market your projects on social media.
• The better we market, the better we’ll rank on Google etc.

 

Education and Training

• Make every effort to be constantly improving in your craft, constantly learning. If you’re not learning, then you’re not progressing.
• Improve your English:
  • I wish to build the design / review market, but I cannot do so, until some of you improve your English!
• Train your detailers as much as possible. Use our Tek1 Competencies as a general guide.
• Documentation of Training / Learning:
  • I want training / learning to be documented as much as possible, (through memos or through Youtube videos). This allows anyone who is willing to  learn, to do so, it makes training cheaper / easier / faster for us and also for recruits.
  • Read ALL the standards we are required to read, take our Moodle exercises.
  • Develop better Moodle exercises.
• All staff should read our firm memos. There is nothing worse than repeating a mistake which could have been avoided.
• Test recruits according to our competencies.

Innovation

• If you work hard, and talk to your clients, the places you need to improve should be very clear.
• Most improvements can be done through technology. With better technology, this allows the firm to deliver better value to clients, which will impact your remuneration. It will not happen overnight, but it will happen.

 

Client Focus:

1. Update your client on the status of your projects.
2. Call your client (to push outstanding items)
3. Call to find out any other problems they are facing.
4. Suggest solutions for your client(s)
5. Improve your English.

 

I wish to move this firm towards a more decentralised model: where our success, your success, and your team’s success will ultimately be decided by the client.

The client will be your God. Serve him well.

Build your own brand!

Going forward, you will be responsible for your own marketing, not myself. If you market yourself well – then your name / reputation will correspondingly increase. With that comes opportunity for yourself and this firm:

• Clients will specifically ask for you to be on their job, and the firm will have no choice but to oblige them.
• However, I do not want to force anyone to do anything they do not want to. I do not want to nag anyone. If you don’t want to do it: fine, don’t do it. Those who do, will suffer the benefits and the costs of doing so.

This firm gives you an opportunity unlike any other in the world: you can market your own name within this firm. Yes, there is a risk of poaching, but I am relying on staff satisfaction, competitive remuneration, and most importantly: the freedom and opportunity for your own self advancement, that I would argue, is unlike any other firm in the world. If something is broken: you have the opportunity to fix it, without fighting through 10 layers of bureaucracy.

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