Axiomatic statement:
Clients will only pay for fantastic work, not “mediocre” work.
If the work is mediocre here is what will happen:
- Client will not pay you for your existing jobs.
- The client will walk away.
- If that happens, how do you plan to get paid?
- If you have any remaining clients, and if you service them poorly – then you will lose those clients as well.
- Then you will be forced to reduce your prices, out of desperation in order to win the little work available.
Every business in the world faces this problem.
We are not a government office. We are operating in a highly competitive and commodified market. This means it’s easy for clients to get another detailer. And if that happens en masse then we will all lose our jobs. Every one of us.
Till now, it has been the policy of the firm to make corrections by mere words.
This has not proven very effective because mistakes have been repeated: especially when people have been warned via memos, training videos, phone calls, messages etc. I will accept that not everyone will bother to educate themselves – which is fine. From now on you will be educated by a demerit system:
- A formal record of your performance (of mediocre work).
- And you may incur a tariff which will be applied against your bonuses / EBs.
YOU HAVE BEEN WARNED. Igorance of this memo is not a good excuse.
Mediocre work will be penalised with demerits / backcharges.
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