Category: Staff Memos

I have not been clear in specifying overall objectives. I want to dramatically increase the reputation of our firm, to boost your remuneration, and to expand our offering(s). This is the plan: 1. Satisfy the Client The client pays the bills. In order to satisfy our clients, we must first understand our clients. When we…

I wish to move this firm towards a more decentralised model: where our success, your success, and your team’s success will ultimately be decided by the client. The client will be your God. Serve him well. Going forward, you will be responsible for your own marketing, not myself. If you market yourself well – then…

It is a material advantage to quote early, and accurately. Clients will then have an option of: (a) committing early and locking in a quote, or (b) to continue searching. If you deliver a quote late, then you may lose the opportunity to secure an earlier tender – perhaps someone who did quote early, won…

For “Structural Steel Shop Drawings”, This is a client requirement. The clients would like to have the “steel erection drawings” in DWG format as well. Why do they need them? Surveyors require the DWG format for the erection drawings because they use them to mark the locations for anchors and determine the precise placement of…

Most things worth doing take time. It takes investment, and patience, and hard work. Things don’t come from thin-air, like magic. It is much the same when building a firm: it takes time. I will document in which direction I intend to push this firm re:remuneration model, and why our remuneration model is superior to…

We have written before the clients who are Steel Fabricators, Builders, Precast Panel Manufacturers are frenetic about the delivery of their drawings. They want to know WHEN the drawings are coming. If you have received some IFA (Issued For Approval) review drawings 1 hour ago, they will often call within 1-3 hours to ask for…